Our Services
If you have a computer, network or phone problem, just give us call.
What Makes Us Different
Shannon Jones and his team at Roo Tech Services stand out by delivering proactive, hands-on IT solutions tailored to each client... backed by real-world experience, creative problem-solving, and a commitment to showing up when it matters most.
Managed Services
Need IT that won’t blow the budget? Roo Tech Services offers fair-dinkum managed services that keep your gear humming for a flat monthly fee—no surprise costs, no dramas. We handle your backups, updates, and security while you focus on the business and pocket the saved bucks. Too easy.
Frequently Asked Questions
Q:
Wouldn't it be less expensive to just pay for IT services when I need them?
Only paying for IT when something breaks might seem cheaper, but it’ll cost you more in the long run. With Roo Tech’s managed services, you get ongoing support, system monitoring, and regular maintenance—all for one predictable monthly cost. It’s a smarter, hassle-free way to keep your business running smoothly without the unexpected blowouts.
Q:
What is included in Managed Services?
Not sure what you’re really getting with managed IT services? With Roo Tech, it’s simple: we don’t just wait for things to go wrong, we keep your systems running smoothly with ongoing maintenance, security updates, backups, and real-time support. It’s everything you need to stay online, protected, and stress-free, all for one predictable monthly price. No surprises, no nonsense... just solid support you can count on.
Business IT Consulting
Not sure what tech your business really needs? Roo Tech Services offers straight-shooting Business IT Consulting—no jargon, no fluff. We’ll help you pick the right tools, tighten up your systems, and plan for growth without blowing your dough. Smart, simple, and built for East Tennessee businesses.
Frequently Asked Questions
Q:
How can IT consulting actually help my business grow or improve?
IT consulting isn’t just about fixing what’s broken... it’s about helping your business work smarter. At Roo Tech, we look at the big picture: streamlining your systems, improving security, and finding tech solutions that save time and boost productivity. It’s practical advice that helps your business grow, not just stay afloat.
Q:
Isn't IT consulting just for big companies with big budgets?
Not at all. Roo Tech’s IT consulting is built for small and mid-sized businesses that want expert guidance without the hefty price tag. We tailor solutions to your needs and budget so you get the right advice, without the corporate fluff.
Custom IT Solutions
Every business is a bit different, and off-the-shelf just won’t cut it sometimes. That’s why Roo Tech Services builds custom IT solutions tailored to how you work... whether it’s setting up remote teams, wrangling tricky software, or building something from scratch. No cookie-cutter fixes here, just proper, fair-dinkum tech built to get the job done right.
Frequently Asked Questions
Q:
Why would I need a custom IT solution instead of using off-the-shelf software or systems?
Off-the-shelf tools can be handy, but they often don’t fit quite right. Roo Tech builds custom IT solutions tailored to how your business actually works, saving you time, cutting down on workarounds, and making your systems do exactly what you need them to do. It’s like trading a one-size-fits-all for a perfect fit.
Q:
Isn't building something custom way more expensive and complicated?
Not with Roo Tech. We design practical, affordable custom solutions that solve real problems without blowing your budget. You get exactly what you need—no bloat, no confusion, just streamlined tech that works for your business.
Get in touch with us
Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!
There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.
(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
- Monday - Friday, 8:00 am - 5:00 pm
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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Dandridge.
We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.
Services
Managed Services
IT Consulting
Custom IT
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Contact Us
(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
- Monday - Friday, 8:00 am - 5:00 pm
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