Roo Tech Services is a veteran-owned, full-service IT solutions provider based in Knoxville, Tennessee. Founded in 2018, we specialize in delivering reliable, enterprise-grade IT support
Veteran-Owned Excellence in IT Solutions for Government Entities
Roo Tech Services is a certified veteran-owned small business (VOSB) headquartered in Knoxville, Tennessee, dedicated to providing mission-critical IT solutions to government agencies at the federal, state, and local levels. Founded in 2018 by a U.S. military veteran, we leverage over 20 years of industry expertise to deliver secure, scalable, and compliant hardware, software, and IT services nationwide. Our veteran-led team embodies a disciplined, mission-focused approach, ensuring attention to detail, rapid response, and unwavering commitment to excellence in supporting public sector operations.
As a VOSB, Roo Tech Services qualifies for set-aside contracts and sole-source opportunities under programs like the Service-Disabled Veteran-Owned Small Business (SDVOSB) initiative, making us an ideal partner for government procurement. We empower agencies to modernize infrastructure, enhance cybersecurity, and achieve operational resilience while aligning with federal mandates such as the Federal Acquisition Regulation (FAR) and Buy American preferences.
Core Capabilities Tailored for Government Needs
IT Infrastructure and Hardware/Software Procurement
We supply and integrate high-performance hardware, software, and networking solutions from leading vendors, including servers, endpoints, routers, and licensed applications. Our services encompass:
- Design and deployment of secure networks (wired, wireless, VPN, SD-WAN) for mission-critical connectivity.
- Cloud environments powered by Microsoft 365 and Azure, with seamless integration of VoIP systems, unified communications, and centralized printer management.
- Procurement and customization of hardware and software to meet agency specifications, ensuring compatibility, scalability, and cost-efficiency.
Cybersecurity and Risk Management
In an era of escalating cyber threats, we protect sensitive government data with layered defenses:
- Advanced endpoint protection, email/web filtering, and firewall management.
- Identity and access controls including Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
- 24/7 Managed Security Operations Center (SOC) for continuous threat monitoring, penetration testing, dark web surveillance, phishing simulations, and SaaS cloud breach detection.
- Proactive risk mitigation to safeguard classified and unclassified information systems.
Cloud and Data Services
We facilitate secure digital transformation through:
- Hybrid cloud migrations and management, including Office 365 implementations.
- Automated, encrypted backups and rapid disaster recovery to ensure business continuity during emergencies.
- Optimized data storage solutions like Egnyte and SharePoint for secure collaboration and compliance with federal data retention policies.
Compliance and Business Continuity
Our solutions adhere to stringent government standards, minimizing risk and downtime:
- Compliance with NIST, HIPAA, PCI-DSS, SOC 2, ISO 27001, and other frameworks, supported by real-time monitoring, automated reporting, and comprehensive documentation.
- Business continuity planning tailored to agency resilience requirements, including failover strategies and incident response.
Strategic IT Leadership and Consulting
As your virtual Chief Information Officer (vCIO), we align technology with strategic objectives:
- IT project management, budgeting, and digital transformation initiatives.
- Vendor liaison services for streamlined procurement of hardware, software, and services.
- Optimization of software licensing to reduce costs and ensure compliance with federal acquisition guidelines.
Why Partner with Roo Tech Services?
- Veteran-Owned Advantage: Leverage our VOSB status for streamlined contracting, supporting diversity goals while accessing top-tier expertise.
- Nationwide Reach: Onsite and remote support for agencies across the U.S., with a proven track record serving organizations from small teams to large enterprises with hundreds of users.
- Proven Reliability: Enterprise-grade solutions delivered with personalized service, rapid deployment, and 24/7 availability to meet the demands of government operations.
- Cost-Effective Innovation: We help agencies maximize budgets through efficient procurement, scalable solutions, and proactive maintenance, reducing total cost of ownership.
Roo Tech Services is committed to advancing government missions through innovative IT procurement and support. Contact us today to discuss how we can fulfill your hardware, software, or service needs under set-aside opportunities.
UEI Number: RZSRN94D5K76
Cage Code: 12YT2
NAICS Codes: 541519, 541513, 541512,
541511, 518210, 334118, 334112, 334111
Contact Information
Phone: 865-332-0008
Email: [email protected]
Website: https://www.rootechservices.com
Let Roo Tech Services be your trusted partner in building a secure, efficient, and future-ready IT ecosystem.
Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!
There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.
(865) 391-6865
6000 Freeman Lane NE, Knoxville TN 37918
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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Lenoir City.
We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.
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(865) 391-6865
6000 Freeman Lane NE, Knoxville TN 37918
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