Roo Tech Blogs
Adventures in the Outback can teach us a lot about the challenges businesses face. Whether or not you are a Roo Tech Services Customer, we hope these Blogs will help.
Cyberliability Insurance Part 2
Cyberliability Part 2 ...more
Computer Support
September 30, 2025•3 min read
Cyberliability Insurance
Information about Cyberliability insurance for knoxville small businesses. ...more
Computer Support
September 21, 2025•2 min read
The Storm Hack
Shannon Jones and his crew—Zoe, Coops, and Billo—travel to a rural school near Lightning Ridge to fix what they thought was a simple printer issue, only to find the entire tech system fried by a light... ...more
Roo Tall Tales
August 14, 2025•2 min read
Ghost Signal at Wombat Ridge
While investigating a mysterious radio signal from an abandoned outpost in Wombat Ridge, Shannon Jones, Zoe, Billo, and Coops discover a decades-old autonomous rover stuck in a looping surveillance ro... ...more
Roo Tall Tales
August 08, 2025•2 min read
Operation Bush Signal
Shannon Jones and his mates Billo and Coops head to a remote ranger station in Cape York to fix a critical satellite system used to track crocodiles, joined this time by Zoe, a fearless network engine... ...more
Roo Tall Tales
July 31, 2025•2 min read
Knoxville’s Internet Outages
Knoxville's Internet Service can have unexpected downtime. You can prepare in advance to prevent costly outages and continue business as usual. ...more
Computer Support
July 28, 2025•3 min read
Heatwave Hijinks
In the sweltering heat of the Outback near Birdsville, Shannon Jones and his mates Billo and Coops were called in to rescue a cattle station’s communications system after the main server overheated an... ...more
Roo Tall Tales
July 25, 2025•2 min read
The Dingo Code
Shannon Jones and his mates, Billo and Coops, set off into the Gibson Desert after receiving a mysterious, encrypted USB from an old prospector. Using a solar-powered workstation, Shannon cracked the ... ...more
Roo Tall Tales
July 19, 2025•3 min read
Roo on the Move
From New Orleans to Knoxville, Roo Tech Services makes IT easier. ...more
Computer Support
July 13, 2025•2 min read
Knoxville Cybersecurity Costs
This post explores the financial, legal, and reputational consequences of poor cybersecurity for Knoxville businesses and offers practical steps to prevent costly cyber incidents. ...more
Computer Support
July 09, 2025•3 min read
Tarantula Gully
In September 2011, Shannon Jones and his mates Billo and Coops ventured into South Australia’s Outback in search of the lost Mount Boppy gold mine. After Coop’s phone lost signal, Shannon crafted a ma... ...more
Roo Tall Tales
July 04, 2025•2 min read
Top 5 IT Issues Knoxville Small Businesses Face in 2025 (And How to Solve Them)
Top 5 IT Issues in Knoxville TN with solutions provided. ...more
Computer Support
June 30, 2025•3 min read
Frequently Asked Questions
Q:
What should I look for in an IT Solutions Provider?
Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.
Q:
How do I find the right "fit" in a service provider?
Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.
Q:
What kinds of computers do you support?
We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.
Q:
How did Shannon survive the Kangaroo attack?
Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.
Get in touch with us
Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!
There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.
(865) 391-6865
6000 Freeman Lane NE, Knoxville TN 37918
- Monday - Friday, 8:00 am - 5:00 pm
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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Lenoir City.
We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.
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(865) 391-6865
6000 Freeman Lane NE, Knoxville TN 37918
- Monday - Friday, 8:00 am - 5:00 pm
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