Our Blogs
Adventures in the Outback can teach us a lot about the challenges businesses face. Whether or not you are a Roo Tech Services Customer, we hope these Blogs will help.
Tarantula Gully
In September 2011, Shannon Jones and his mates Billo and Coops ventured into South Australia’s Outback in search of the lost Mount Boppy gold mine. After Coop’s phone lost signal, Shannon crafted a ma... ...more
Roo Tall Tales
July 04, 2025•2 min read
Top 5 IT Issues Knoxville Small Businesses Face in 2025 (And How to Solve Them)
Top 5 IT Issues in Knoxville TN with solutions provided. ...more
Computer Support
June 30, 2025•3 min read
Why Do You Need Proactive IT Support?
Relying solely on a help desk means reacting to problems after they occur, which can cost your business valuable time and money. Proactive IT support, on the other hand, focuses on preventing issues b... ...more
Computer Support
June 28, 2025•2 min read
From the Outback to the Office
Knoxville’s small business scene is thriving, but reliable technology is essential to keep things running smoothly—and that’s where Shannon Jones comes in. Known for his rugged background and practica... ...more
Computer Support
June 22, 2025•2 min read
No Wi-Fi, No Beer
When a pub loses WiFi, customers are unhappy. ...more
Roo Tall Tales
June 22, 2025•3 min read
The Top 5 Tech Mistakes that Small Businesses Make
Many small businesses unknowingly put themselves at risk by making common tech mistakes such as using weak passwords without two-factor authentication, neglecting proper data backups, running outdated... ...more
Computer Support
January 29, 2025•2 min read
The Great White Flying Wallaby
In May 2010, Aussie adventurer and tech whiz Shannon Jones was trekking through the Northern Territory with his mates Billo and Coops when they encountered snake tracks, a dying laptop battery, and—mo... ...more
Roo Tall Tales
January 29, 2025•2 min read
Behind the Scenes: What Makes a Great IT Company?
A great IT company stands out by combining technical excellence, a strong customer focus, and a forward-thinking mindset. At its core, it is customer-centric—prioritizing responsive support, clear com... ...more
Computer Support
January 29, 2025•1 min read
The Fascinating History of RooTech Services
In the unforgiving terrain of the Australian Outback, one man stands between chaos and connectivity—Shannon Jones, adventurer by instinct and computer support expert by trade. ...more
Roo Tall Tales
January 29, 2025•3 min read
Frequently Asked Questions
Q:
What should I look for in an IT Solutions Provider?
Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.
Q:
How do I find the right "fit" in a service provider?
Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.
Q:
What kinds of computers do you support?
We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.
Q:
How did Shannon survive the Kangaroo attack?
Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.
Get in touch with us
Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!
There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.
(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
- Monday - Friday, 8:00 am - 5:00 pm
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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Dandridge.
We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.
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(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
- Monday - Friday, 8:00 am - 5:00 pm
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