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Managed IT Services & IT Support in Knoxville, TN | Roo Tech Services

Featuring Top-tier data security and rapid response times.

Your Success is Our Business.


In the digital age, reliable and efficient IT infrastructure is the backbone of any successful business. Our fully Managed IT Services provide you with the expertise and support you need to stay ahead of the competition and focus on business growth.

Every Knoxville business has unique IT needs, and a one-size-fits-all approach just won't cut it. Our Custom IT Solutions allow you to pick and choose the solutions that best fit your specific requirements.

East TN Business Support

Roo Tech Provides the Best Service in East Tennessee

  1. Fastest Support (Roo Speed = FAST)

  2. Military Discipline

  3. Friendly and Attentive

Working with Roo Tech is like having a friend who knows everything about computer support, networking and security and who is willing to help at a moments notice.

Our Services

If you are frustrated with your current IT Service Provider, why not call us for a complementary consultation? Our friendly staff and expert advice will make it worth your time. Call today for an appointment.

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Managed IT Support

Our team of certified professionals is always ready to assist you with any IT challenges, ensuring minimal downtime and maximum productivity.

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Business IT Consullting

We understand that every business is unique. Our team of experts works closely with you to develop customized IT strategies that align with your specific goals and challenges.

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Custom IT Solutions

Select from a wide range of IT solutions tailored to your business needs. Whether you need occasional support or specialized solutions, we've got you covered.

About Us

The incredible story behind our incredible services. We are a full solutions IT Services Provider working in Knoxville, Tennessee and surrounding areas.

Discipline Brought to IT Services

In 2005, Shannon Jones took his years of experience in the corporate world and brought that knowledge to businesses in Knoxville, Tennessee.

Shannon’s journey began long before Roo Tech Services was a name. As a young man, he joined the United States Marine Corps, where discipline, teamwork, and resilience weren’t just words—they were the code of daily life. Serving overseas, Shannon learned early what it meant to stay calm under pressure, to protect those in his charge, and to mission-focus even when the path forward wasn’t clear.

When Shannon transitioned from active duty, he brought those same values into the world of Information Technology. Over the past twenty years, he has worked across the full spectrum of IT—from frontline support to enterprise infrastructure, cybersecurity, cloud architecture, and project leadership. Through it all, his guiding principles have remained consistent: integrity, excellence, and service.

Our Mission

To Provide the Fastest and Most Reliable IT Services in East Tennessee.

Our Philosophy

Oi, Mate! Our Philosophy is simple. We know that computers are the second most important resource to a business, right after its people. We strive for 100% satisfaction with our service!

Our Promise

We promise to provide the best possible computer and network support services to you and your business with a friendly attitude and professional demeanor.

Our Guarantee

We have a 100% satisfaction guarantee. If you are ever unhappy with our service, we'll work with you to make it right or help you move to a new provider. No questions asked.

Our Blogs

Operation Bush Signal

Operation Bush Signal

July 31, 20252 min read

Operation Bush Signal — Shannon Jones and the Rescue at Croc Hollow

Computer Support adventures

It was mid-autumn when Shannon Jones, the outback’s tech-savvy legend, received an urgent call from a ranger station deep in the Cape York Peninsula. Their satellite internet had gone dark, drones were grounded, and their environmental monitoring system—tracking croc movements near the river—was offline. The timing couldn’t be worse: the wet season had ended early, and tourists were starting to roll in. With no data feeds, the rangers had no way to warn campers of crocs moving upstream.

Shannon loaded up the Cruiser with gear, Coops filled the esky, and Billo brought... well, mostly snacks. But this time, they had a new recruit: Zoe, a sharp, fearless network engineer from Darwin who once rerouted a telecom tower’s signal using a gum tree and a roll of copper wire. Shannon had heard of her skills, and now she was part of the crew.

When they arrived at Croc Hollow, the camp was on edge. “We’ve had two close calls near the river crossing,” said the lead ranger. “Without those trackers online, we’re flyin’ blind.”

Zoe wasted no time. “I’ll climb the tower and check the antenna,” she said, tossing her braid behind her shoulder and grabbing a toolkit. “Looks like signal degradation from storm damage.” Shannon grinned. He liked her style.

While Zoe scaled the tower like a possum on a mission, Shannon and Coops inspected the servers. Billo stood guard with a broom in case a curious croc came sniffing around the worksite. “Oi, don’t let it be like that time with the emu, alright?” Billo muttered, still scarred from the incident at Nullarbor.

Zoe called down, “Cabling’s frayed. I’ve got patch kits and some new line in the truck.”
Shannon nodded, “We’ll get the uplink running. Then we harden the server case and get redundancy in place.”

Within hours, the antenna was re-secured, firmware was updated, and the entire system was humming. A green light blinked on the server. Croc trackers were live again.

As a test, Zoe pulled up a heat map on her tablet. “There,” she said, pointing. “Big fella near the eastern bend.” The rangers confirmed the sighting, radios crackled to life, and campers were safely rerouted.

That night, under the stars, the team kicked back with a fire and a meal of bush tomatoes, barra, and flatbread. Zoe, sipping from her enamel mug, raised it in a toast. “To teamwork, tech, and not getting eaten.”

Shannon laughed. “You’re alright, Zoe. Might just have to bring you on the next one.”

And from that day on, Zoe became a regular in Shannon’s outback crew... bringing brains, bravery, and a healthy dose of bush banter to every wild job they took on.

Because out here, in the wide brown land where crocodiles roam and Wi-Fi rarely reaches, it takes more than just tech skills—it takes a team that’s tougher than the terrain.

ComputersSupportAdventure

Jack Thompson

A prominent writer known for dangerous assignments in fascinating areas around the world. A distant cousin of Hunter S. Thompson, Jack has been a writer for 23 years.

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Frequently Asked Questions

Q:

What should I look for in an IT Solutions Provider?

Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.

Q:

How do I find the right "fit" in a service provider?

Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.

Q:

What kinds of computers do you support?

We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.

Q:

How did Shannon survive the Kangaroo attack?

Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.

Get in touch with us

Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!

There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.

  • (865) 391-6865

  • 6000 Freeman Lane NE, Knoxville TN 37918

  • Monday - Friday, 8:00 am - 5:00 pm

Learn More

Follow Us

Follow Us

We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Lenoir City.

We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.

Contact Us

  • (865) 391-6865

  • 6000 Freeman Lane NE, Knoxville TN 37918

  • Monday - Friday, 8:00 am - 5:00 pm

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