Featuring Top-tier data security and rapid response times.
In the digital age, reliable and efficient IT infrastructure is the backbone of any successful business. Our fully Managed IT Services provide you with the expertise and support you need to stay ahead of the competition and focus on business growth.
Every Knoxville business has unique IT needs, and a one-size-fits-all approach just won't cut it. Our Custom IT Solutions allow you to pick and choose the solutions that best fit your specific requirements.
Fastest Support (Roo Speed = FAST)
Military Discipline
Friendly and Attentive
Working with Roo Tech is like having a friend who knows everything about computer support, networking and security and who is willing to help at a moments notice.
If you are frustrated with your current IT Service Provider, why not call us for a complementary consultation? Our friendly staff and expert advice will make it worth your time. Call today for an appointment.
Managed IT Support
Our team of certified professionals is always ready to assist you with any IT challenges, ensuring minimal downtime and maximum productivity.
Business IT Consullting
We understand that every business is unique. Our team of experts works closely with you to develop customized IT strategies that align with your specific goals and challenges.
Custom IT Solutions
Select from a wide range of IT solutions tailored to your business needs. Whether you need occasional support or specialized solutions, we've got you covered.
The incredible story behind our incredible services. We are a full solutions IT Services Provider working in Knoxville, Tennessee and surrounding areas.
This is the story of Shannon Jones, a Marine Corp veteran, who, it was rumored, spent many years in the Australian outback, battling snakes, spiders, and the occasional lion. (You may be thinking... "but there are no lions in Australia". Well, we know... but this lion allegedly escaped from the zoo... and that's another story.) On one of his many adventures, a mob of crazed, rabid Kangaroos surrounded Shannon and started to attack. Shannon valiantly eluded the Kangaroos, but he never forgot their tenacity, speed and strength.
After his many adventures, Shannon returned to the States and he found that IT services companies in Knoxville lacked the discipline and urgency of support that businesses deserved. He frequently talked with business owners who felt neglected by their provider and complained that service was slow, or problems never got resolved.
Shannon started Roo Tech Services to fill the gaps that other local IT service providers left behind. He decided to use his formal military training and discipline to help customers in an efficient and friendly manner.
Shannon never forgot that encounter with the Kangaroo mob and named the company after them in respect for their speed and resilience.
To Provide the Fastest and Most Reliable IT Services in East Tennessee.
Oi, Mate! Our Philosophy is simple. We know that computers are the second most important resource to a business, right after its people. We strive for 100% satisfaction with our service!
We promise to provide the best possible computer and network support services to you and your business with a friendly attitude and professional demeanor.
We have a 100% satisfaction guarantee. If you are ever unhappy with our service, we'll work with you to make it right or help you move to a new provider. No questions asked.
Heatwave Hijinks — Shannon Jones and the Case of the Smoking Server
It was January, the peak of summer, and the Outback was cookin’ like a sausage sizzle at Bunnings. Shannon Jones and his two trusty mates, Billo and Coops, were hired by a remote cattle station way out near Birdsville. The issue? The entire station’s comms system had gone belly-up, and with the mercury pushing past 45°C. The lack of internet and satellite phone service was becoming a serious safety risk.
The boys rolled up in Shannon’s dusty Land Cruiser, its tray packed with solar panels, spare parts, and a mystery box labeled “Plan B.” When they arrived, the manager met them in a wide-brimmed hat and a panic in his eyes. “The main server’s fried, fellas. No emails, no GPS, not even Netflix in the rec room!”
Shannon gave him a calm nod. “Let’s have a squiz.”
Inside the comms hut, it was like walking into a toaster. The aircon was busted, and the poor server sat there wheezing in a pool of its own melted cabling insulation. “She’s carked it,” Billo said, fanning himself with a clipboard. Shannon crouched down and examined the damage. “Overheated and dusty. She needs a bypass job and a new fan. Maybe even a miracle.”
Coops chimed in, “We’ll have to jerry-rig some kind of cooling system if we’re gonna get her ticking again in this heat.”
Never one to back down from a challenge, Shannon set to work. First, he dragged in an old esky, filled it with ice from the kitchen, and mounted a portable fan to blow across it. Then he rerouted the power from the station’s solar array to a backup board he assembled on the fly. “We’ll boot her up on life support,” he said, wiping sweat from his brow.
As the improvised cool-air rig kicked in, Shannon carefully replaced the blown capacitors, re-soldered a few dodgy connections, and gave the server one last look. “Alright, let’s fire her up.”
The server whirred. Lights blinked. The screen flickered. The network sprang back to life.
The manager burst in, phone in hand. “I’ve got signal!” he shouted. “The cattle sensors are online!”
Billo clapped Shannon on the back. “You’ve done it again, mate. A full resuscitation.”
That night, the crew was treated to a feed fit for kings... steak, damper, and icy cold drinks straight from the walk-in fridge. Shannon kicked back under the stars, laptop in his lap, casually tweaking the station’s new temperature alert system.
“Next time,” Coops said, cracking open a ginger beer, “let’s take a job somewhere with shade.”
Shannon chuckled, eyes still on the code. “Where’s the fun in that?”
Just another scorching day in the life of Shannon Jones... legend of the Outback, tech tamer, and hero of the heatwave.
Q:
Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.
Q:
Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.
Q:
We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.
Q:
Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.
Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!
There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.
(865) 391-6865
6000 Freeman Lane NE, Knoxville TN 37918
By checking this box, I consent to receive transactional messages related to my account, orders, or services I have requested. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply.Reply HELP for help or STOP to opt-out.
By checking this box, I consent to receive marketing and promotional messages, including special offers, discounts, new product updates among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.
Follow Us
We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Lenoir City.
We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.
More
Contact Us
(865) 391-6865
6000 Freeman Lane NE, Knoxville TN 37918
© Copyright 2025. Roo Tech Services. All rights reserved.