Featuring Top-tier data security and rapid response times.
In the digital age, reliable and efficient IT infrastructure is the backbone of any successful business. Our fully Managed IT Services provide you with the expertise and support you need to stay ahead of the competition and focus on business growth.
Every Knoxville business has unique IT needs, and a one-size-fits-all approach just won't cut it. Our Custom IT Solutions allow you to pick and choose the solutions that best fit your specific requirements.
Fastest Support (Roo Speed = FAST)
Military Discipline
Friendly and Attentive
Working with Roo Tech is like having a friend who knows everything about computer support, networking and security and who is willing to help at a moments notice.
If you are frustrated with your current IT Service Provider, why not call us for a complementary consultation? Our friendly staff and expert advice will make it worth your time. Call today for an appointment.
Managed IT Support
Our team of certified professionals is always ready to assist you with any IT challenges, ensuring minimal downtime and maximum productivity.
Business IT Consullting
We understand that every business is unique. Our team of experts works closely with you to develop customized IT strategies that align with your specific goals and challenges.
Custom IT Solutions
Select from a wide range of IT solutions tailored to your business needs. Whether you need occasional support or specialized solutions, we've got you covered.
The incredible story behind our incredible services. We are a full solutions IT Services Provider working in Knoxville, Tennessee and surrounding areas.
In 2008, Shannon Jones, a Marine Corp veteran, spent many years in the Australian outback, battling snakes, spiders, and the occasional lion. On one occasion, a mob of crazed, rabid Kangaroos surrounded him and started to attack. Shannon valiantly eluded the Kangaroos, but he never forgot their tenacity, speed and strength.
When Shannon returned to the States he found that IT services companies in Knoxville lacked the discipline and urgency of support that businesses deserved. He frequently talked with business owners who felt neglected by their provider and complained that service was slow, or problems never got resolved.
Shannon started Roo Tech Services to fill the gaps that other local IT service providers left behind. He decided to use his formal military training and discipline to help customers in an efficient and friendly manner.
Shannon never forgot that encounter with the Kangaroo mob and named the company after them in respect for their speed and resilience.
To Provide the Fastest and Most Reliable IT Services in East Tennessee.
Oi, Mate! Our Philosophy is simple. We know that computers are the second most important resource to a business, right after its people. We strive for 100% satisfaction with our service!
We promise to provide the best possible computer and network support services to you and your business with a friendly attitude and professional demeanor.
We have a 100% satisfaction guarantee. If you are ever unhappy with our service, we'll work with you to make it right or help you move to a new provider. No questions asked.
If you’ve spent any time in the bush, you’ve likely heard a yarn or two about Shannon Jones—the bloke with nerves of steel, a machete on his belt, and a laptop in his swag. But not every tale of his legendary IT feats takes place in the Outback. Some happen right in the heart of town—like that time he saved a packed pub in Perth from the brink of digital disaster.
It was a scorcher of an arvo—38 in the shade—and the locals were packed into The Wobbly Wallaby, a well-loved watering hole just off Beaufort Street. The pub had just upgraded to a fancy new tap system that let punters order drinks via QR code menus on their phones. Real flash stuff. Problem was, the Wi-Fi went belly-up right as the after-work rush rolled in.
People were getting restless. No Wi-Fi meant no menus. No menus meant no pints. Tensions were rising. Old mate behind the bar was sweating buckets, fiddling with the router like it owed him money. Someone even suggested going back to paper menus—until they remembered the manager had tossed them in the skip to be “more sustainable.”
Enter Shannon Jones.
Dusty from a train ride up from Fremantle, Shannon had only stopped in for a cold one and a bowl of wedges. But when he clocked the Wi-Fi dropout and heard a customer mutter, “If we don’t get this fixed, I’m legging it to the next pub,” he stood up, rolled his shoulders, and said, “Reckon I can sort this out.”
The bar manager, half in panic, half in disbelief, handed him the keys to the server cabinet.
Shannon squatted down beside the bar fridge, popped open the comms box, and grinned. “Ah, classic misconfigured DHCP settings. Happens all the time when ya update firmware without checkin’ the static IP reservations.” The bloke next to him blinked like Shannon was speaking in tongues, but nodded along anyway.
With the kind of calm you’d expect from someone who’s debugged laptops while dodging snakes in the Outback, Shannon reconfigured the router, reset the network, and optimised the signal. He even set up a backup hotspot using his own phone in case the pub’s dodgy provider dropped out again.
Within minutes, phones lit up across the pub. Orders started flowing, beers poured, and the pub erupted into a round of cheers. Someone shouted, “Give that man a pint!” and before he could say no, Shannon had a freshly poured lager in one hand and a steak sanga on the way.
Later, as he nursed his drink in the corner, a backpacker asked, “You some kind of tech wizard, mate?”
“Nah,” Shannon said, taking a sip, “just a bloke who hates seeing good beer held hostage by bad Wi-Fi.”
Since that night, locals say The Wobbly Wallaby hasn’t had a single tech issue. And if it does, well—they’ve got Shannon’s number scribbled on the inside of the breaker box.
Moral of the story?
In a land where flat whites are sacred and cold beer is a right, Shannon Jones is the quiet hero making sure no pubgoer goes unserved due to a dodgy connection.
Q:
Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.
Q:
Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.
Q:
We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.
Q:
Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.
Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!
There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.
(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Dandridge.
We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.
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(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
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